Terms and conditions
These are our General Terms and Conditions. These General Terms and Conditions always apply when you use our Website or place an order through our Website, and they contain important information for you as a buyer. Please read them carefully. We also recommend that you save or print these General Terms and Conditions so that you can consult them at a later time.
Article 1. Definitions
1.1. Staring Back At Me: based in Amsterdam and registered with the Chamber of Commerce under file number 65348664, trading as Staring Back At Me.
1.2. Website: the Website of Staring Back At Me, to be found on www.staringbackatme.nl and all of its subdomains.
1.3. Client: the natural person or corporation who enters into an agreement with Staring Back At Me and/or is registered on the Website.
1.4. Agreement: any arrangement or agreement between Staring Back At Me and the Client of which the General Terms and Conditions are an integral part.
1.5. General Terms and Conditions: these General Terms and Conditions.
Article 2. Applicability of the General Terms and Conditions
2.1. The General Terms and Conditions apply to all offers, agreements and deliveries of Staring Back At Me, unless explicitly agreed otherwise in writing.
2.2. If the Client in his order, confirmation or any other communication alleging acceptance of the General Terms and Provisions includes any provisions that differ from, or are not in included the General Terms and Conditions, such provisions will only be binding upon Staring Back At Me if and in so far as Staring Back At Me has accepted them in writing.
2.3. In cases where specific product or service-related terms and conditions apply in addition to these general terms and conditions, Client can always invoke the applicable condition that is most favorable to him in the event of incompatible general terms and conditions.
Article 3. Prices and information
3.1. All prices posted on the Website and in other materials originating from Staring Back At Me include taxes and other levies imposed by the government, unless stated otherwise on the website.
If shipping costs are charged, these will be clearly stated in good time before the contract is concluded. These costs will also be displayed separately in the ordering process.
3.2. The content of the Website is composed with the greatest care. Staring Back At Me cannot, however, guarantee that all information on the Website is correct and complete at all times. All prices and other information posted on the Website and in other materials originating from Staring Back At Me are subject to obvious programming and typing errors.
3.3. Staring Back At Me cannot be held responsible for deviations in colour that result from the quality of the colours displayed on the screen.
Article 4. Conclusion of the Agreement
4.1. The Agreement will be deemed to be concluded at the moment the Client accepts the offer of Staring Back At Me subject to the conditions laid down by Staring Back At Me.
4.2. If the Client has accepted the offer by electronic means, Staring Back At Me will confirm receipt of acceptance of the offer by electronic means without delay. Until such receipt of acceptance is confirmed, the Client will have the possibility to dissolve the Agreement.
4.3. If it is found that, in accepting or otherwise entering into the Agreement, the Client has provided incorrect data, Staring Back At Me will have the right demand fulfillment of the Client’s obligations until the correct data is received.
Article 5. Execution of the Agreement
5.1. As soon as Staring Back At Me has received the order, it will send the products to the Client without delay and with due regard for the provisions of paragraph 3 of this article.
5.2. Staring Back At Me is authorized to engage third parties in the fulfillment of its obligations under the Agreement.
5.3. Well ahead of the date on which the Agreement is signed, information will be posted on the Website which clearly describes the manner in which and the term within which the products will be delivered. If no delivery term has been agreed or stated, the products will be delivered within 30 days at the latest.
5.4. If Staring Back At Me is unable to deliver the products within the agreed term, it will notify the Client accordingly. In that case the Client can decide either to agree to a new delivery date or to dissolve the Agreement without incurring any costs.
5.5. Staring Back At Me advises the Client to inspect the products upon delivery and to report any defects within an appropriate period, preferably in writing or by email. For further details, see the article about guarantee and conformity.
5.6. The risks associated with the products will transfer to the Client as soon as the products are delivered at the agreed delivery address.
5.7. If the ordered product can no longer be supplied, Staring Back At Me is entitled to deliver a product which is comparable in nature and quality to the ordered product. In that case, the Client will have the right to dissolve the Agreement without incurring any costs and to return the product free of charge.
Article 6. Right of withdrawal/return
6.1. This article only applies if the Client is a natural person who is not acting in his or her professional or commercial capacity. Business Clients therefore have no right of withdrawal.
6.2. The Client will have the right to dissolve the distance Agreement with Staring Back At Me within 14 days after receiving the product, free of charge and without stating reasons.
6.3. The term commences on the day after the product was received by the consumer, or a third party designated by the consumer, who is not the transporting party, or:
- if the delivery of a product involves different deliveries or parts: the day on which the Client, or a third party designated by the Client, received the last delivery or the last part;
- with contracts for the regular delivery of products during a given period: the day on which the Client, or a third party designated by the Client, received the last product;
- if the Client has ordered several products: the day on which the Client, or a third party designated by the Client, received the last product.
6.4. Only the direct costs incurred for the return shipment are for the Client’s account. This means that the Client will have to pay the costs of returning the product. Any shipping costs paid by the Client and the purchase price paid for the product will be refunded to the Client if the entire order is returned.
6.5. During the withdrawal period referred to in paragraph 1 above, the Client will treat the product and its packaging with the utmost care. The Client may not open the packaging or use the product unless this is necessary in order to determine the nature of the products, their features and their operation.
6.6. The Client is only liable for the product’s devaluation that is a consequence of his handling the product other than as permitted in.
6.7. The Client can dissolve the Agreement in accordance with paragraph 1 of this article by reporting the withdrawal (digital or in oder form) to Staring Back At Me, within the withdrawal period, by means of the model form for right of withdrawal or in some other unequivocal way. If Staring Back At Me makes it possible for the Client to declare his withdrawal via electronic/digital means, then after receiving such a declaration, Staring Back At Me sends immediate confirmation of receipt.
6.8. As quickly as possible, but no later than 14 days after the day of reporting as referred to in paragraph 1, the Client shall return the product, or hand it over to (a representative of) Staring Back At Me. Client can send the product directly to Staring Back At Me without a notice of withdrawal in advance within the period as mentioned in paragraph 1. Client must, in this case, include a written notice of withdrawal, such as the model form.
Products can be returned to the following address:
Studio | Staring Back At Me
1054 XD Amsterdam
6.9. Any amounts already paid by the Client (in advance) will be refunded to the Client as soon as possible, and in any case within 14 days after dissolution of the Agreement. If the Client chose an expensive method of delivery in preference to the cheapest standard delivery, Staring Back At Me does not have to refund the additional costs of the more expensive method.
6.10. Except in cases in which Staring Back At Me has offered to retrieve the product himself, he can postpone refunding until he has received the product or until the Client proves he has returned the product, depending on which occurs earlier.
6.11. Information about the applicability or non-applicability of a right of withdrawal and any required procedure will be posted clearly on the Website, well before the Agreement is concluded.
6.12. The right of withdrawal does not apply to:
Sealed products that, for reasons relating to the protection of health or hygiene, are unsuited to returning and whose seal was broken subsequent to delivery;
Article 7. Payment
7.1. The Client shall pay the amounts due to Staring Back At Me in accordance with the ordering procedure and any payment methods indicated on the Website. Staring Back At Me is free to offer any payment method of its choice and may change these methods at any time.
Article 8. Warranty and conformity
8.1. This article only applies if the Client is a natural person who is not acting in his or her professional or commercial capacity. If Staring Back At Me gives a separate warranty on the products then, without prejudice to the aforesaid, this applies to all types of Clients.
8.2. Staring Back At Me guarantees that the products are in conformity with the Agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and with the existing statutory provisions and/or government regulations that are in force from the date of entering into the Agreement. If specifically agreed, Staring Back At Me also guarantees that the product is suitable for other than normal use.
8.3. If the delivered product is not in conformity with the Agreement, Client must inform Staring Back At Me within a reasonable period of time after he has discovered the defect.
8.4. If Staring Back At Me deems the complaint to be correct, the faulty product(s) will be repaired, replaced or refunded in consultation with the Client. The maximum amount of compensation is, having regard to the Article on liability, equal to the price paid by Client for the product.
Article 9. Complaints handling procedure
9.1. If the Client has any grievances in connection with a product (in accordance with the article on warranties and conformity) and/or about other aspects of Staring Back At Me’s service, it can submit a complaint by telephone, by email or by post. See the contact details at the bottom of the General Terms and Conditions.
9.2. Staring Back At Me will respond to the complaint as soon as possible, and in any case within 3 days after having received it. If it is not yet possible for Staring Back At Me to formulate a substantive reaction to the complaint by that time, Staring Back At Me will confirm receipt of the complaint within 3 days after having received it and give an indication of the term within which it expects to be able to give a substantive or definitive reaction to the Client’s complaint.
9.3. If the Client is a natural person who is not acting in his or her professional or commercial capacity, it can file a complaint through the European Online Dispute Resolution platform, available at: http://ec.europa.eu/odr/.
Article 10. Personal details
10.1. Staring Back At Me will process the Client’s personal details in accordance with the privacy statement published on the Website.
Article 11. Final provisions
11.1. This agreement is governed by the laws of the country of establisment of the webshop.
11.2. Insofar as not dictated otherwise by mandatory law, any disputes ensuing from the Agreement will be submitted to the competent Dutch court in the district where Staring Back At Me has its registered office.
11.3. If any provision set out in these General Terms and Conditions should prove to be void, this will not affect the validity of the General Terms and Conditions as a whole. In that case, the Parties will lay down one or more new provisions in replacement which will reflect the original provision as much as is possible under the law.
11.4. The term ‘written’ in these General Terms and Conditions also refers to communication by email and fax, provided that the sender’s identity and the integrity of the email message have been sufficiently established.
Should you have any questions, complaints or comments after reading these General Terms and Conditions, please contact us by email or letter.
Staring Back At Me
Egelantiersgracht 346B (no visiting adres)
1015 RR Amsterdam
Chamber of Commerce: 65348664